FAQ
About Products
What happens if the washi bag gets wet?
The washi used in Wazen's bags is coated with a konjac glue layer, which prevents water from immediately penetrating the material. However, as it is not completely waterproof, some water may eventually seep into the surface over time. Even if water does seep in, the bag’s strength will not be compromised, nor will its shape deform. If the bag gets wet from rain, simply allow it to dry, and it will return to its original condition, ensuring it remains safe and reliable for use.
How should I care for my washi bag?
No special care is required. If the bag gets wet, gently wipe off the moisture as soon as possible and allow it to air dry in a well-ventilated area. This will help preserve the material's characteristics, ensuring it lasts for a long time.
About Order
How can I check if my order was successfully placed?
If your order has been successfully completed, a "Order Confirmation Email" will be sent to your registered email address.
If you do not receive the email, please check your spam folder and ensure that the domain "@t.shopifyemail.com" is added to your safe senders list.
If you do not receive the email, please check your spam folder and ensure that the domain "@t.shopifyemail.com" is added to your safe senders list.
I haven't received my order confirmation email.
The order confirmation email is automatically sent upon the completion of your order.
If you do not receive it within 10 minutes, please check the following:
If the issue persists, please contact us through the "Contact us" page.
If you do not receive it within 10 minutes, please check the following:
- Ensure it has not been directed to your spam or junk mail folder.
- Verify that you have added "@t.shopifyemail.com" to your safe senders list.
- Confirm that the email address you registered is correct.
- Make sure the order process has been fully completed.
If the issue persists, please contact us through the "Contact us" page.
Can I cancel or modify my order?
Once your order is completed, changes to the order details (such as items, colors, or payment methods) cannot be made.
About Payment
What payment methods are available?
You can use credit cards and Amazon Pay.
About Delivery
When will my order arrive?
For items in stock, we will ship your order within 1–3 business days after your order and payment have been confirmed. For made-to-order products, please allow approximately one month for production and delivery.