FAQ

The washi used in Washika's bags is coated with a konjac glue layer, which prevents water from immediately penetrating the material. However, as it is not completely waterproof, some water may eventually seep into the surface over time. Even if water does seep in, the bag’s strength will not be compromised, nor will its shape deform. If the bag gets wet from rain, simply allow it to dry, and it will return to its original condition, ensuring it remains safe and reliable for use.

Please check out our video demonstrating the durability of washi paper when exposed to water.

The thick, hand-made washi paper used in Washika bags is exceptionally durable and distinct from ordinary Western paper. Its unique fiber structure makes it highly resistant to tension and friction, ensuring that it does not tear or wear down at the edges through everyday use. Unless subjected to sharp objects or extreme force, it will not develop holes or tear.

Please check out our video demonstrating the durability of washi paper.

No special care is required. If the bag gets wet, gently wipe away any moisture as soon as possible and let it air-dry naturally in a well-ventilated place. Please avoid direct sunlight and do not use a hair dryer or other heat sources, as this may cause discoloration or deformation. This helps preserve the natural character of the material, so you can enjoy your bag for many years.

Once your order has been successfully completed, an "Order Confirmation Email" will be sent to your registered email address.

If you do not receive the email, please check your spam folder and make sure that the domain "@t.shopifyemail.com" is added to your safe senders list.

The order confirmation email is automatically sent upon the completion of your order.

If you do not receive it within 10 minutes, please check the following:

• Ensure it has not been directed to your spam or junk mail folder.
• Verify that you have added "@t.shopifyemail.com" to your safe senders list.
• Confirm that the email address you registered is correct.
• Make sure the order process has been fully completed.

Please note that we cannot resend the order confirmation email.

If the issue persists, please contact us through the "Contact us" page.

Once your order is completed, changes to the order details (such as items, colors, or payment methods) cannot be made. Please review your order carefully before checkout. If you have any questions, feel free to contact us.

The following payment methods are available:

Credit cards (Visa / Mastercard / American Express / JCB)
Apple Pay / Google Pay
PayPal

Available payment methods may vary depending on your country, device, or browser.
Convenience store payment, PayPay, and Merpay are available for orders within Japan only.

For items in stock, we will ship your order within 1–5 business days after your order and payment have been confirmed. For made-to-order products, please allow approximately one month for production and delivery.